After Sales Service Technician

After-Sales Service Technician

Job Objective:

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  Perform diagnostics, maintenance, and repair of computers and smartphones.
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  Deliver an exceptional service experience ensuring customer satisfaction and service quality.

Duties & Responsibilities:

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  Welcome and assist customers professionally, listening to their technical issues.
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  Diagnose faults and determine appropriate repair solutions.
• iOS Android.
  Perform maintenance and repairs on computers and smartphones (iOS & Android).
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  Install operating systems and software, remove viruses, and transfer or restore data.
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  Monitor device status and update customers on repair progress.
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  Adhere to quality standards and deliver devices on time.
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  Carry out replacement or return procedures for defective devices according to company policy.

Qualifications & Requirements:

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  Diploma or Bachelor's degree in IT, Electronics, or a related field.
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  Minimum 2 years of experience in computer and smartphone repair.
• Windows macOS iOS Android.
  Knowledge of Windows, macOS, iOS, and Android operating systems.
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  Strong troubleshooting and problem-solving skills.
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  Ability to work in a team and handle work pressure.
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  Commitment, accuracy, and excellent customer service skills.