1. Strategic Leadership
- Develop and execute the cluster HR strategy aligned with luxury brand standards and business goals.
- Advise GMs and ExCom teams on organizational design, workforce planning, and people priorities.
- Drive culture, engagement, and service excellence across all hotels.
2. Talent Acquisition & Workforce Planning
- Oversee all hiring and manpower planning for pre-opening and operating hotels.
- Build strong recruitment pipelines for luxury roles and hard-to-find specialties.
- Ensure structured hiring processes, competency-based interviews, and quality selection.
3. Learning, Development & Service Culture
- Lead implementation of service training, brand standards training, leadership programs, and skills development.
- Establish talent development paths, succession plans, and training calendars.
- Ensure every hotel consistently meets luxury service delivery expectations.
4. HR Operations & Compliance
- Oversee HR administration: contracts, onboarding, visas, payroll inputs, employee records, performance cycles, and policies.
- Ensure strict adherence to labor regulations and brand compliance standards.
- Conduct regular HR audits and inspections across all properties.
5. Employee Relations & Engagement
- Build a fair, respectful, and motivating work environment.
- Handle investigations, disciplinary actions, and grievances professionally and discreetly.
- Drive engagement initiatives, recognition programs, and hotel culture activities.
6. Compensation & Benefits
- Oversee consistency of salary structures, job grading, and benefits across the cluster.
- Support annual budget planning and manpower forecasting with Finance.
- Ensure payroll accuracy and policy alignment.
7. HR Analytics & Reporting
- Track and report HR KPIs: turnover, headcount, hiring timelines, training hours, engagement, etc.
- Present monthly HR insights to hotel and cluster leadership.
- Use systems and dashboards to maintain visibility and control
Role Purpose:
Lead the full HR strategy and operations across a cluster of luxury hotels. Ensure exceptional talent acquisition, flawless HR operations, strong compliance, and a high-performance culture that reflects luxury service standards. Act as a strategic partner to hotel leadership and guardian of brand culture.
Key Responsibilities:
