Sr Account Executive - Agentic AI

Revenue & Pipeline Ownership

• Own enterprise and government ARR targets and drive meaningful, predictable revenue growth quarter over quarter
• Build and manage a high quality pipeline. You obsess over deal progression and forecast accuracy, not just volume
• Map every account strategically: decision makers, influencers, blockers, budget owners, timing, and internal politics

Agentic AI Sales Execution

• Run full sales cycles end-to-end: discovery, business case, pilot scoping, executive alignment, negotiation, and close
• Lead value based conversations with C-suite stakeholders, not product demos. Translate autonomous AI capabilities into hard business outcomes such as: cost per contact reduction, deflection rate improvement, CSAT uplift, headcount efficiency,etc.
• Sell the transformation story confidently: how AI Agents change the operating model of a contact centre, not just automate a workflow or a chat agent.
• Handle the "will this replace my team?" objection head-on. You have been through this conversation many times and have a clean, credible answer.

Pilot Leadership

• Scope pilots like a consultant. Define success metrics with the customer upfront and hold the line on them throughout.
• Build business cases in real time. You can open a spreadsheet in front of a CX director and show: "If you deflect 30% of tier-1 tickets at your current volume, here is your payback in months."
• Own the pilot outcome. You do not hand off to Customer Success, you stay accountable until the customer sees measurable value.

Market & Stakeholder Development

• Develop and maintain executive relationships across your target accounts, becoming a trusted advisor.
• Partner closely with Solution Consultants, Product and Customer Support to ensure smooth handovers, technically credible demos, and successful customer onboarding.
• Continuously sharpen your understanding of the Agentic AI landscape, competitive positioning, and CX technology trends.
• Leverage and grow your network within Saudi and GCC organizations to accelerate pipeline development.

Someone with 6-12 years of experience with at least 2 5 of those selling to CX/contact center buyers.

• Have sold to CX and contact centre buyers. Understands what AHT, FCR, CSAT, deflection rate, cost-per-contact, agent utilisation, and shrinkage mean.
• Came from a CCaaS, conversational AI, or CX software vendor. Preferably: Genesys, NICE, Zendesk, Freshworks, Kore.ai, Cognigy, Ada, Intercom, Talkdesk, Avaya, Unifonic. Experience in selling automation or bots specifically is a strong advantage.
• Has a consultative mindset and an ROI-led seller; not a transactional closer. Our AI Agent is a 6-to-9-month enterprise cycle with a business case, a pilot, an integration conversation, and a change-management story. You build deals; you don't work inbound queues.
• An Arabic-native with deep Saudi/GCC market fluency. You understand how to navigate procurement in a Saudi bank, a telco, or a government entity - including Nafath, PDPL compliance, and the internal politics that determine whether a deal closes. This is non-negotiable for our ICP.