Specialist - Reception and Retail

Job Responsibilities :

General

• Reporting directly to the Center Manager, assist in the smooth running of the center asset.
• Assist the Senior Manager in the development of other centers at other assets.
• Maintain a professional appearance of the center.
• Ensure all sales are conducted in a professional manner.
• Work remotely and visit office as and when required.
• Manage inventory for preopening.
• Prepare retail stock for future years.
• Manage the purchasing budget.
• Ensure sufficient stock.

Establishment of the Center: Pre-Opening

• Work alongside the Center Manager to develop and deliver the centre and necessary components.
• Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.
• Become familiar with the retail products in stock.
• Become familiar with the activities in the area.
• Become familiar with the courses on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.

Establishment of the Center: Post-Opening

• All activities conducted from the Center are conducted in a professional manner.
• Assist operation staff to ensure all daily activities are conducted in a safe and professional manner.
• Ensure up to date and accurate records are kept pertaining to retail activities.
• Plan and direct the day-to-day operations of a retail outlet according to company policy.
• Develop strategies to improve customer service, drive store sales, and increase profitability to achieve financial goals.
• Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
• Daily attention to ethical business practises, safety, cleanliness, company appearance and uniform standards, and approved environmental practises at location, elevating significant issues to the Center Manager.
• Ensure retail products and displays are merchandized effectively to maximise sales and profitability.
• Establish and maintain effective working relationships with managers, co-workers, and the public.
• Maintaining accurate inventory records and preparing orders from suppliers.
• Assisting staff/students with course registration and/or rental equipment.
• Taking bookings and answering questions about courses/activities destinations

Policies, Systems, Processes, Procedures, Standards and Reports

• Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the center operates in a controlled and consistent manner.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of the center s systems, processes and practices considering international best practice , improvement of business processes, cost reduction and productivity improvement.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

• 1-2 years of experience in hospitality, guest services, reception, or a similar customer-facing environment.

• Previous sales experience or a proven sales track record is preferred.

• Understanding of reception and front desk operations, including industry practices and procedures.

• Excellent standard of written and spoken English

• Excellent communicator and public talking

• Has an aptitude and aspiration for outstanding customer service with a can-do attitude

• Flexible and open-minded approach to environment and tasks

• Ability to self-motivate and deliver to agreed deadlines

• Good time-keeping

• Social media experience

• Excellent salesperson

• Highly detail-oriented

• Guest experience oriented, social personality

• Able to work with different cultures and nationalities

• Ability to handle high-end clientele, superior level of customer service

• Effectively manage guests requests and complaints

• Be a perfect role model for other staff members

• Able to work in a dive resort environment and follow professional grooming standards

• Able to work both as part of a team and independently, and exercises sound judgment and discretion

• Demonstrate the utmost confidentiality at all times

• Proficient with Microsoft Office

• Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education

• Ability to deliver a magical guest experience

• Able to assist with dive center administration and planning

• Spoken language other than English (preferably Arabic)

• Marine conservation interest/background