Female Sales Coordinator/Customer Service Professional

Duties and Responsibilities:
1- Welcome and encourage all new online visitors (via live-chat, whatsapp text, calls and email) to attend the free Trial class of the Academy.
2- Prompt follow up with old visitors to ensure they attend the Trial class on time without any problems.
3- Assist the new students in the payment process and remind old students about pending fee payments.
4- Update the Database with students information every time required.
5- Resolve all whatsapp and email queries of existing students and teachers immediately.
6- Attend and execute any new task assigned by Management
7- Set up the Trial Classes and Regular classes by coordinating with the students and Teachers.
8-Initial screening of new teachers and scheduling their interviews with Management.
9- Coordination between Accounts department and students for fee payments.

Prerequisites:

• Uninterrupted Internet, Electricity and availability of a good working laptop is a must
• Excellent written and verbal proficiency in English is required.
• MS Word and Excel skills are required
• Knowledge of CRM tools

Soft Skills:

1- Positive Energy and Attitude, always up for new tasks and challenges.

2- Excellent and clear Communication Skills (Excellent Spoken and Written English)

3- High Emotional Intelligence, empathetic and highly Patient

4- Problem Solving attitude

5- Proactive and creative

6- Multi tasking capabilities and excellent Time Management Qualities

7- Goal and Target Oriented

8- Conflict resolving capabilities