Swiss Service Agent

Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following:

Provide and dispatch immediate actions to all guest concerns.

Ensure follow-up of action is completed with-in the quoted time.

Work with related departments to ensure efficiency in meeting guests needs.

Promotes hotel services and amenities to encourage an exceptional resort experience.

Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest s experience.

Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest s issue.

Handling all wakeup call requests 24/7

Handling the main hotel Fax 24/7

Handling emergency call s and calling the hotel doctor when needed 24/7

• Bachelor's degree in business administration
• Previous experience as a Telephone Operator an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Prior experience working with Opera or a related system
• Fluency in English