Client Servicing Manager

Position : Client Servicing Manager (Arabic Speaker) Location : Riyadh, Saudi Arabia (Candidates based in KSA will only be considered) Employment Type : Full-Time

About the Role We are seeking a highly professional and client-focused Arabic-speaking Client Servicing Manager to be based onsite at a client's office in Riyadh. The successful candidate will act as the primary liaison between the client and internal teams, ensuring exceptional service delivery, strong relationship management, and seamless day-to-day communication. This role requires a proactive individual who can build trusted relationships, understand client requirements, coordinate internal resources, monitor ongoing projects, and support commercial objectives by ensuring smooth operational delivery and client satisfaction.

Key Responsibilities

• Serve as the primary point of contact for the client on all day-to-day matters.

• Build and maintain strong professional relationships with key client stakeholders.

• Ensure timely and effective communication between the client and internal teams.

• Understand client requirements and coordinate with relevant departments to ensure successful execution.

• Attend client meetings and provide regular updates on project progress and deliverables.

• Monitor ongoing projects and ensure client expectations are consistently met.

• Follow up on purchase orders, contracts, approvals, and invoicing processes to support timely project execution and payment collection.

• Coordinate internally to ensure all client requests are addressed promptly and efficiently.

• Identify opportunities for additional services and business growth within existing client accounts.

• Escalate issues proactively and support the resolution of client concerns.

• Prepare meeting minutes, reports, presentations, and status updates when required.

• Maintain accurate records of client interactions, project updates, and key action items.

• Represent the company professionally at all times while working within the client's environment.

• Support client events, meetings, and operational activities as required.

• Bachelor's degree in Business Administration, Marketing, Communications, Event Management, or a related field.

• Minimum 4 6 years of experience in client servicing, account management, customer success, stakeholder management, or project coordination.

• Experience within events, sports, marketing agencies, advertising agencies, hospitality, consulting, or service-oriented industries is highly preferred.

• Fluent in Arabic and English, both written and spoken.

• Strong interpersonal and relationship management skills.

• Excellent communication, presentation, and negotiation abilities.

• Highly organized with strong attention to detail.

• Ability to manage multiple priorities and work in a fast-paced environment.

• Strong problem-solving and decision-making capabilities.

• Proficient in Microsoft Office applications.

Personal Attributes

• Professional, polished, and presentable.
• Client-centric mindset with exceptional service orientation.
• Confident communicator with strong stakeholder management skills.
• Proactive, resourceful, and solutions-driven.
• Strong commercial awareness and business acumen.
• Ability to build trust and maintain long-term professional relationships.
• High level of professionalism, discretion, and confidentiality.