Front Office Manager

Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiences Ensure smooth and efficient guest journeys aligned with luxury hospitality standards Maintain consistent service delivery across all guest touchpoints Support pre-opening planning, systems setup, SOP development, and operational readiness Create personalised and memorable guest experiences that reflect the Mantis brand ethos Act as a visible ambassador of the resort, building strong guest relationships Manage guest feedback, service recovery, and ensure timely resolution of concerns Continuously identify opportunities to enhance the overall guest journey Recruit, train, and develop a high-performing Front Office team Lead daily briefings, coaching sessions, and performance discussions Build a culture of ownership, teamwork, and genuine hospitality Support team engagement, succession planning, and talent development Monitor Front Office performance against key operational KPIs Drive upselling opportunities, room revenue optimisation, and guest engagement initiatives Work closely with Reservations, Sales, Revenue Management, and Finance teams Support effective workforce planning, scheduling, and productivity management Ensure accurate use of PMS and Front Office systems Maintain brand standards, policies, and operating procedures Ensure compliance with local regulations, Accor standards, and guest safety requirements Support audit readiness and continuous improvement initiatives Partner closely with Housekeeping, F&B, Engineering, and Guest Experience teams to deliver a seamless resort operation Support VIP arrivals, special occasions, and bespoke guest experiences Contribute to creating a distinctive resort culture and sense of place

Saudi National with 6 10+ years of progressive Front Office experience , including leadership roles Experience within luxury hotels, resorts, or lifestyle hospitality environments Strong understanding of Front Office operations, guest experience, and luxury service standards Previous experience in pre-opening or resort environments is highly desirable Excellent leadership, communication, and team development skills Strong problem-solving abilities with a guest-first mindset Experience with PMS systems and operational reporting Hospitality Management degree or relevant qualification preferred Ability to thrive in a remote resort environment with a hands-on leadership approach