Role and Responsibilities
- Oversee operations through all the phases of the Bus and ITS Contractors activities to verify that all the contractual requirements are fully met.
- Be responsible for the ongoing day to day delivery of passenger services in accordance with the KPI Regime and best market practices. Safety and excellence will be at the heart of all these services.
- Champion a customer focused approach to adjust delivery quality to the population of Riyadh city.
- Lead studies performed by the team for network expansion and other strategic objectives of RCRC.
Moreover, this role needs to ensure his team:
- Supervises the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination, disaster recovery, etc.
- Produce reports for the PMS team to be presented to the client on punctuality, kilometers, and all required KPI reports.
- Compare operational data from ITS systems and inspections status prior to preparing the reports for the client.
- Develops Crisis management procedures and interface protocols with the Metro project.
- Is available on a 24-7-365 basis to attend major incidents, accidents and crises that may occur.
- Develop and track mitigations on incidents will be coordinated with specialists and third parties, these will be followed up to ensure no such incidents occurs in the future.
Mandatory Experience
- Demonstrated track record of delivering large and complex operational and service led transport projects
- Minimum of 15 years experience in bus operations in either combination roles in:
- Operational experience in Bus operating company, and/or
- Client organization managing a Bus operator, and/or
- Consultant team managing Bus operator.
- Must be of Western nationality such as north American or European
Additional Notes
- Proven organizational skills, including time management.
- Project management experience.
- Strong analytical and problem-solving skills.
- Self-sufficiency and an ability to work with minimal supervision.
- Strong verbal and written communication skills.
- Attention to detail.
