Executive Director of Operations - Chief Operating Officer COO

We are seeking an experienced Operations Manager with a strong background in managing and operating café chains to join a professional team focused on operational efficiency, service quality, and profitability.

Key Responsibilities:
• Full oversight of daily operational activities across all branches.
• Ensure implementation and compliance with Standard Operating Procedures (SOPs) and service/product quality standards.
• Monitor branch performance, analyze sales and costs, and achieve operational and financial targets.
• Manage teams (Managers, Supervisors, and Staff) and conduct performance evaluations.
• Enhance customer experience and increase customer satisfaction levels.
• Reduce waste, control operational costs, and improve overall efficiency.
• Coordinate with supporting departments (Procurement, Human Resources, Finance).
• Ensure full compliance with food safety, health, and municipality regulations.
• Prepare and submit periodic operational reports to senior management.
• Good knowledge of Odoo ERP or similar systems.

Requirements:
• Minimum of 8 years of hands-on experience in managing and operating cafés or restaurants.
• Proven experience in managing multiple branches or a café chain.
• Strong knowledge of operations management, cost control, and performance analysis.
• Ability to work under pressure and achieve operational and financial objectives.
• High leadership, organizational, and decision-making skills.
• Must be currently based in Saudi Arabia.
• Experience in expansion and launching new branches is a plus.

Benefits:
• Competitive salary based on experience and qualifications.
• Professional and stable working environment.
• Accommodation or housing allowance (as agreed).
• Performance-based incentives.
• Real opportunities for career growth and advancement.