Operational Leadership
- Oversee the planning, setup, execution, and breakdown of all banquets and events, ensuring timely and flawless delivery.
- Coordinate with culinary, service, and technical teams to align production schedules and service flow with event requirements.
- Ensure all event spaces are prepared to brand standards in terms of layout, presentation, d cor, and equipment.
- Monitor staffing, workflows, and service quality during events to ensure operational efficiency.
- Troubleshoot operational issues in real time and implement solutions to maintain high service standards.
Team Management
- Lead, train, and supervise the banqueting and events team, including coordinators, supervisors, and service staff.
- Conduct pre-event briefings, on-the-job coaching, and post-event debriefings to maintain continuous improvement.
- Foster a professional, motivated, and team-oriented work environment.
Guest Experience & Service Standards
- Ensure all events provide exceptional, personalised service that exceeds guest expectations.
- Handle VIP guests, special requests, and service recovery professionally and discreetly.
- Implement and monitor SOPs for service standards, presentation, and guest satisfaction.
- Maintain consistent luxury experience across all events, from intimate meetings to large-scale functions.
Financial & Resource Management
- Assist in event budgeting, cost control, and resource planning.
- Monitor labour, equipment, and inventory allocation to maximise operational efficiency.
- Ensure accurate recording of event sales, costs, and post-event reporting for profitability analysis.
Compliance & Quality Assurance
- Ensure full compliance with food safety, hygiene, and health regulations for all events.
- Maintain adherence to hotel policies, SOPs, and luxury brand standards.
- Conduct regular audits and post-event reviews to identify operational improvements.
- Ensure safe handling and setup of equipment, furniture, and technical installations.
Collaboration & Communication
- Act as the primary operational point of contact for internal departments (culinary, F&B outlets, marketing, and technical services) regarding events.
- Liaise with clients and event planners to understand operational requirements and manage expectations.
- Provide clear communication and updates to the Director of F&B regarding operational progress, challenges, and successes.
About:
Be part of a landmark addition to the King Abdullah Financial District (KAFD) - a new luxury hotel at the heart of Riyadh s financial hub.br>Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.br>A place alive with Saudi Arabia s progressive energy, through destination dining and curated experiences, that captures the pulse of a district in constant evolution.
Job Scope
The Banqueting & Events Manager is responsible for the operational planning, coordination, and execution of all banquets, conferences, weddings, and special events. This role ensures seamless service delivery, strict adherence to luxury brand standards, and exceptional guest experiences while managing teams, logistics, and resources efficiently.
Main Duties and Responsibilities
