Telephone Operator

As a Telephone Operator in the Front Office department, you play a vital role in shaping the first impression of our organization. Your expertise in managing incoming and outgoing calls ensures seamless communication, enhancing guest satisfaction and operational efficiency. Success in this position is measured by your ability to respond promptly to inquiries, facilitate effective connections, and provide accurate information to both guests and staff. Working in a dynamic and supportive environment, you will collaborate closely with various departments, contributing significantly to the overall guest experience and organizational mission. This role offers opportunities for professional growth and development, as you refine your communication skills and expand your knowledge of hotel operations.

Responsibilities

• Manage all incoming and outgoing calls efficiently, ensuring a high level of customer service and communication
• Direct calls to appropriate departments and personnel, maintaining a detailed log of all communications
• Assist guests with inquiries, providing accurate information and resolving issues in a timely manner
• Collaborate with the Front Office team to innovate and implement improvements in communication processes
• Mentor and support new team members, fostering a culture of teamwork and excellence

Qualifications

• High school diploma or equivalent; additional certification in hospitality or communication is a plus
• 1-3 years of experience as a telephone operator or in a similar role within the hospitality industry
• Proficient in telephone systems and call management software
• Strong communication skills, with a focus on customer service and problem-solving abilities
• Familiarity with hotel operations and front office procedures
• Bilingual skills are an advantage, enhancing guest interactions
• Experience in a leadership role or project management within a team setting
• Additional certifications in customer service or hospitality management