Retail Supervisor

Manage Commercial Priorities

Monitor sales and services results. Analyze Sales KPIs and take necessary steps in order to optimize sales performance.

Assure proper communication and execution of all commercial priorities: Launches, Animations, Sales Mix, Beauty Pass Recruitment and Services.

Optimize Gross Margin by maximizing sales by Categories and Markets.

Regular visiting area stores (90% of time) in line with Sephora standards in order to drive operational excellence and assure expected sales results.

Support store to deliver consistent qualitative KPI s Manage Area Store Operations

Support in the management of all retail operations within assigened area of responsibilities .

Monitor stock level and shrinkage of all inventory items and execute stock takes in line with Sephora policy.

Support with store openings and renovations including all merchandising changes in line with Sephora standards, including animations and launches.

Monitor effectiveness and usage of all Beauty Pass recruitment tools in order to optimize recruitment results.

Closely monitor client service reporting and take necessary steps to improve the level of serviceConduct Audit and Stores checklistSupport on getting right stock and replenishmentSupport on podium booking during key commercial periodMonitor store scheduling and attendance

Inspiring People Management

Participate in recruitment of store managers and personnel to assure best quality of candidates joining the team.

Provide strong leadership and direction to Stores Personnel at all levels.

Identify and establish development opportunities to improve sales and customer experience.

Support on team development (Training attendance, training needs, in-store briefing and coaching)

Review with the store managers annual performance review and quarterly review

Create a disruptive / energetic environment in store

You have a Degree in Business or Administration.

You have experience in Customer Experience.

Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket

Comprehensive beauty Industry knowledge, up to date on trends and latest products

Competent in Microsoft office, you have knowledge in PowerPoint & Excel

You have Flexibility, adaptability & creativity

You fully understand the business needs and adapt to all requirements of a fast-paced environment.

You can collaborate, connect, and build relationships with store teams, Retail Managers and different support teams within Sephora Middle East HQ.

You have a Minimum of 5 years experience in sales, operations and/or services within the beauty/retail/hospitality industry