What you ll do
- Build strong working knowledge of Lean s products, APIs, and common integration patterns, and apply that knowledge to support client implementations.
- Troubleshoot integration and API issues independently in standard cases, and escalate effectively when problems are ambiguous or high risk.
- Support high-quality implementations by following established best practices, preparing clients well, and helping drive reliable launches.
- Understand client goals, constraints, and use cases, ask thoughtful questions, and tailor technical guidance to their context.
- Understand how technical work connects to client value, adoption, and commercial outcomes, and support opportunities that improve usage.
- Communicate clearly and professionally with clients, simplify technical concepts, and keep them informed throughout implementation.
- Take ownership of assigned workstreams, follow through reliably, and contribute to successful client launches and adoption.
- Notice signals for expanded client needs or product usage and surface relevant opportunities to Sales or CSM.
- Keep Salesforce, Slack, Notion, and other internal tools up to date with progress, decisions, and next steps for assigned work.
- Manage workload effectively, follow implementation plans, meet deadlines, and help keep launches on track.
- Work effectively with Sales, Product, Engineering, CSM, and Support to resolve dependencies and move client work forward.
- Share useful learnings, contribute to internal documentation, and support teammates when helpful.
What you ll bring
- 3+ years in Solutions Engineering, Pre-sales Engineering, Solutions Consulting, Implementation, or a similar client-facing technical role, ideally in SaaS or API-first environments.
- Comfortable working with REST APIs, reading technical documentation, debugging integration issues, and guiding clients through implementation.
- Excellent written and spoken English; Arabic is required.
- Highly accountable, organized, and proactive; able to manage multiple workstreams, communicate clearly, and adapt quickly in a fast-moving environment.
- Familiarity with payments, fintech, or bank integrations is a plus.
NB. While we think the above experience could be important, we re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
As a Solutions Engineer at Lean, you ll help customers design, implement, and launch integrations successfully. You ll work closely with clients and internal teams to support technical presales, guide implementation from sandbox to production, and help customers adopt Lean s products effectively. You ll partner with Sales, Product, and Engineering to solve problems, keep delivery on track, and create a smooth integration experience. This is a client-facing role for technically strong, adaptable problem-solvers who enjoy turning customer needs into practical solutions.
