Services & Data Solutions Senior Director

The Senior Director Service and Data Solutions is responsible for leading the product and service portfolio, from market discovery and product strategy through commercialization, growth, and delivery of technology-enabled services, digital products, and data solutions for government and public-sector clients. The role requires strong product and portfolio management experience, combined with business development, pre-sales, and delivery capabilities, as well as sufficient technology understanding to shape solutions and translate technical capabilities into client value. The position reports directly to the EVP of the Socio-Economic Development Unit. Key responsibilities include:

Lead the Service and Data Solutions vertical in alignment with the unit strategy and EVP direction. Define and manage a portfolio of technology-enabled services, digital products, and data solutions. Own the product and service portfolio strategy, including market positioning, prioritization, investment decisions, and growth plans. Identify government and client needs and translate them into scalable, commercially viable, and practical product and service opportunities. Develop product and service strategies, roadmaps, business cases, pricing models, and go-to-market plans. Lead the full product and service lifecycle, including market discovery, concept development, solution design, development, launch, scaling, performance monitoring, and continuous improvement. Oversee the development of digital services, citizen platforms, analytics dashboards, data products, automation solutions, and AI-enabled tools. Use market research, customer feedback, competitive analysis, and product performance data to guide portfolio and investment decisions. Lead pre-sales and solution development activities, including RFP responses, proposals, tenders, solution workshops, and client presentations. Partner with business development and commercial teams to identify, shape, and secure opportunities within government and public-sector markets. Develop clear value propositions that connect client needs, product capabilities, implementation approaches, and expected business outcomes. Build strategic relationships with senior government stakeholders, clients, technology providers, consulting firms, vendors, and delivery partners. Work closely with solution architects and technical teams to shape solutions that are feasible, scalable, secure, compliant, and aligned with client requirements. Provide product and commercial direction across cloud, data, integration, cybersecurity, automation, and emerging technology solutions. Oversee the delivery of complex products, services, and data programs within agreed scope, timelines, budgets, and quality standards. Establish product and delivery governance, quality controls, risk management practices, and performance reporting. Monitor product adoption, client satisfaction, service quality, revenue, profitability, and realized business outcomes. Lead and develop multidisciplinary teams, including product managers, solution architects, business analysts, data specialists, and delivery managers. Build the required product management capabilities, processes, tools, and governance for the Service and Data Solutions vertical. Contribute to revenue growth, pipeline development, portfolio performance, budget management, and the unit s P&L.

• Bachelor s degree in Business Administration, Information Technology, Computer Science, Information Systems, Engineering, or a related field. A master s degree in Business Administration, Technology Management, Product Management, or a related discipline is preferred.
• 13 18 years of relevant experience in product management, product portfolio management, business solutions, digital services, technology-enabled services, business development, pre-sales, or delivery.
• At least 5 years of leadership experience managing teams, products, service portfolios, business units, or large-scale programs.
• Proven experience leading product and service portfolios, including strategy, prioritization, roadmaps, lifecycle management, launch, scaling, and performance management.
• Strong experience in product discovery, customer research, market analysis, competitive analysis, value proposition development, and go-to-market planning.
• Demonstrated experience in new product or service development, commercialization, pricing, and portfolio growth.
• Strong experience in business development, commercial growth, strategic partnerships, client engagement, or revenue-generating roles.
• Experience in pre-sales, RFPs, tenders, proposals, solution presentations, and client workshops.
• Proven experience working with government, public-sector, or large enterprise clients.
• Demonstrated experience managing technology-enabled products, digital services, business solutions, or service portfolios.
• Experience contributing to revenue targets, commercial performance, business cases, budgeting, profitability, or P&L.
• Good commercial and functional understanding of cloud, data, analytics, integration, cybersecurity, automation, and emerging technologies.
• Ability to work effectively with technical teams and solution architects to shape client solutions and translate technical capabilities into business value.
• Awareness of data privacy, cybersecurity, compliance, and government technology requirements.
• Experience leading multidisciplinary teams and managing complex stakeholder, vendor, and partner environments.
• Strong government stakeholder engagement, communication, negotiation, and presentation skills.
• Strong product ownership, strategic thinking, commercial awareness, customer focus, and delivery orientation.
• Ability to balance customer needs, product strategy, commercial growth, technical feasibility, and delivery requirements.