Assistant Manager - Cloud Operation

Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).

• Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
• Support SRE practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
• Manage incident response, service requests, escalations, and root cause analysis for cloud services.
• Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
• Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
• Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
• Support native backup, disaster recovery, high availability, and business continuity activities.
• Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
• Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
• Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
• Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
• Participate in change management, release coordination, and operational readiness reviews.
• Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.

Minimum 5 years of hands-on experience in cloud operations, cloud engineering, infrastructure operations, SRE, or related technical roles.

• Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
• Understanding of cloud networking, identity, compute, storage, monitoring, backup, security, and high availability.
• Experience with incident, problem, change, and service request management.
• Familiarity with SRE concepts, including availability, reliability, monitoring, alerting, incident response, root cause analysis, and continuous improvement.
• Familiarity with ITIL processes and IT service management tools.
• Good understanding of cloud security, IAM, RBAC, network security groups/firewalls, encryption, vulnerability management, and compliance controls.
• Ability to work with vendors, managed service providers, and cross-functional teams.
• Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
• Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.