Dispatching Administrator (Saudi National Only)

Company Description ZOMCO, established in 1977 by the Zamil Group Holding Company, is a leading provider of operations and maintenance services in the Kingdom of Saudi Arabia. With a diverse portfolio, ZOMCO has executed complex projects for commercial and government clients across the Kingdom, including challenging and remote locations. The company's expertise spans a broad range of industries, including oil drilling facilities, chemical & petrochemical plants, hospitals, and universities. Known for its commitment to excellence, ZOMCO also offers services in utilities, infrastructure maintenance, equipment repairs, landscaping, cleaning, catering, and workforce supply.
Role Description This is a full-time, on-site role for a Dispatching Administrator based in Riyadh, Saudi Arabia. The role is responsible for coordinating and managing the daily dispatching of technicians, drivers, or service teams to ensure smooth and efficient operations. Responsibilities include scheduling and allocating resources, monitoring job progress, maintaining accurate dispatch logs and work orders, and ensuring effective communication between field teams and clients. The Dispatching Administrator will handle customer inquiries, manage rescheduling requests, and support supervisors with operational reporting to ensure all activities are aligned with company procedures and client service standards.
Qualifications2–4 years of experience in dispatching, scheduling, or administrative support roles Experience with dispatch software or Computer-Aided Dispatch (CAD) systems Familiarity with work order management and service record documentation Strong organizational, multitasking, and time management skills Excellent verbal and written communication skills Ability to work under pressure and manage multiple priorities Proficiency in MS Office Suite (Excel, Outlook, Word) Familiarity with dispatching platforms such as Service Now, SAP, or Oracle Field Service is an advantage High school diploma or equivalent; an associate degree or diploma in Business Administration, Logistics, Supply Chain, or related field is preferred Customer service or dispatch-related certifications are considered an advantage