Event Operations Coordinator - Anti-Fraud

The Event Operations Coordinator Anti-Fraud supports the Anti-Fraud team in executing investigations, documentation, and reporting related to fraud detection across events. This role focuses on data accuracy, case tracking, and administrative follow-up to ensure the smooth functioning of anti-fraud workflows and timely resolution of cases.

Key Responsibilities

• Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets.

• Assist the Anti-Fraud Specialist in preparing event-level analyses, cancellation lists, and user blocking recommendations.

• Maintain organized and up-to-date fraud logs, ensuring all alerts, reviews, and actions are documented.

• Prepare weekly and monthly fraud trends and KPI reports for management.

• Track investigation volumes, SLA compliance, and review accuracy metrics.

• Support daily investigations by performing manual reviews and identifying suspicious behavior.

• Collaborate with internal teams to ensure consistency in fraud reporting and case follow-up.

• Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials.

• Bachelor s degree in Data Analytics, Cybersecurity, or a related field is preferred.

• 1 2 years of experience in operations, data entry, or fraud/risk support roles (ticketing experience is a plus).

• Strong organizational and documentation skills with high attention to detail.

• Proficient in spreadsheets (Google Sheets/Excel) and reporting tools.

• Basic understanding of fraud indicators and suspicious activity in digital systems.

• Excellent teamwork and communication skills.

• Ability to multitask and work efficiently under time constraints.