Royal Service Agent

SOFITEL

RiyadhFull-time

1–7 years of experience

4 months ago

Job description

Process all incoming and outgoing calls accurately and courteously

Ensure smooth internal telecommunication as per Sofitel Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Handle guests requests promptly and report complaints to the Supervisor
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures.
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel s fire, life and safety system
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set-up inventory and monitor supplies and other commodities upon guest requests.
To be aware of and to follow emergency and security procedures.
To fulfill administrative tasks, front office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To carry out special projects according to given assignments.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved.
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
To carry out any other reasonable duties as assigned by the Front Office Manager.
SAUDI National
Written and verbal communication skills in English
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Secondary Education or relevant qualifications in Hotel Management

Job description

Process all incoming and outgoing calls accurately and courteously

Ensure smooth internal telecommunication as per Sofitel Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Handle guests requests promptly and report complaints to the Supervisor
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures.
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel s fire, life and safety system
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set-up inventory and monitor supplies and other commodities upon guest requests.
To be aware of and to follow emergency and security procedures.
To fulfill administrative tasks, front office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To carry out special projects according to given assignments.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved.
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
To carry out any other reasonable duties as assigned by the Front Office Manager.
SAUDI National
Written and verbal communication skills in English
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Secondary Education or relevant qualifications in Hotel Management