IT Support Technician

Job Title: IT Support & Maintenance Technician

Number of Vacancies: 1

Education: Bachelor’s degree in Information Technology or equivalent

Experience: Minimum 5 years

Job Responsibilities

·        Perform maintenance, preparation, and configuration of computers and printers in line with project requirements.

·        Install, configure, and maintain operating systems and technical support tools.

·        Diagnose and resolve hardware, software, and network-related issues, escalating complex problems when necessary.

·        Provide timely technical support to end users and ensure continuity of business operations.

·        Monitor and follow up on daily technical support tickets and update maintenance and service reports.

·        Ensure compliance with IT policies, procedures, and best practices during support activities.

·        Maintain accurate documentation of support actions and system configurations.

Skills

Required Skills & Qualifications

Education & Experience

·        Bachelor’s degree in Information Technology or a related field (or equivalent experience).

·        Minimum of 5 years of hands-on experience in IT support and maintenance roles.

Technical Skills

·        Strong knowledge of computer hardware, printers, and peripherals.

·        Experience installing and supporting Windows operating systems.

·        Basic understanding of networking concepts and troubleshooting.

·        Ability to use ticketing systems and remote support tools effectively.

Soft Skills

·        Strong troubleshooting and problem-solving skills.

·        Good communication skills and customer-oriented mindset.

·        Ability to work under pressure and manage multiple support requests efficiently.

Preferred Certifications

·        CompTIA A+

·        CompTIA Network+

ITIL Foundation