Technical and Logistic Support

Job Description: The jobholder will have to perform the following activities: A. Maintenance and Support The main responsibility is to make our partner s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of: Support the Customer s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement; Support the Customer s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France; Support IT Training activities; Support all operations in KSA, like deployment, acceptance phases or IT training; Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade. B. Customers relationship Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service; Contribute to reflect customer s expectations or request; Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements). C. Communication and reporting Ensure regular reviews and updates on activities to the team and the program manager; To setup and maintain KPIs allowing the monitoring of the maintenance and support activities; Capitalize knowledge (documentation and procedure writing, good practices gathering ) Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner); Support deployment, lifetime operation and performance management of all Maintenance Program deliverables; This position is contingent upon obtaining the required security clearance.

Main requirements Must Have Education: Master degree in computer science Successful experience in maintenance and support program; Communication skills to adapt to wide variety of interlocutors in a multicultural environment Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO; OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS) Virtualization Nutanix (AHV & NKP), Harbor and Kubernetes Storage: Ceph Backup: Veeam Backup Additional skills IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP) IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible Working with basic network devices and concept such as IP, DNS, firewall and routing. Knowledge in Database is a plus (Postgresql, MySQL, Elastic search) Knowledge in cloud technology (Docker, Kubernetes) Ability to learn and understand various, complex and technical subjects Analytical skills to summarize, simplify complex topics Ability to steer several activities in parallel Languages English, mandatory Arabic, mandatory French, a plus This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.