Sales Specialist

Purpose:

Responsible for achieving sales targets by delivering exceptional customer service, effectively marketing products, and ensuring a high-quality shopping experience, while maintaining efficient store operations and contributing to inventory management to ensure consistent product availability that meets customer needs.

Responsibilities:

• Achieve the assigned sales target by ensuring alignment with the budgeted product mix across brands, categories, and SKUs, to drive consistent revenue growth and meet business objectives.
• Deliver exceptional customer service by addressing inquiries, concerns, and complaints professionally, to enhance customer satisfaction, build loyalty, and strengthen the brand image.
• Follow standardised sales processes and maintain CRM systems while providing data-driven insights, to ensure operational consistency and support ongoing performance improvements.
• Monitor and analyse sales performance regularly, to identify performance gaps, trends, and opportunities for enhancement in both individual and store-wide sales efforts.
• Manage inventory control procedures, including stock replenishment, stocktaking, and tracking delivery and installation performance, to maintain accurate inventory levels and ensure operational readiness.
• Ensure store cleanliness, organisation, and attractive visual merchandising to provide a welcoming shopping environment and reinforce brand standards.
• Provide on-the-job training to team members to build team capability, improve product knowledge, and ensure consistent service delivery across the sales team.

Experience and Requirements:

• Proven experience in retail sales (HA- AC), customer service, or a similar customer-facing role.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Excellent negotiation and persuasion abilities, with a focus on customer satisfaction and sales conversion.
• Proficient in using CRM systems and basic MS Office tools (Excel, Outlook, PowerPoint).
• Analytical mindset with the ability to monitor sales metrics and translate insights into action.
• Strong sense of ownership, accountability, and attention to detail.
• Fluent in English; Arabic is an advantage.
• Willingness to work in a dynamic retail environment.