Key Accountability Areas
3PL Management & Operations Support:
- Acquire and onboard new 3PL companies to fulfill evolving supply and business needs.
- Monitor 3PL operational KPIs and daily performance metrics to maintain service levels.
- Provide day-to-day operational support to 3PL suppliers to resolve field issues and delivery obstacles.
- Validate 3PL invoices, verify deliverable completion, and coordinate payment releases with Finance.
- Manage supply and demand equilibrium within assigned territories to ensure operational efficiency.
- Analyze future capacity requirements to proactively activate supply resources on schedule.
- Streamline Service Level Agreement (SLA) operational processes for 3PL supplier requests.
- Maintain effective working relationships with external suppliers to support smooth logistics operation.
Special Projects Execution:
- Manage assigned special logistics projects and regional initiatives under managerial guidance.
- Align cross-functional teams and corporate departments to ensure smooth project execution.
- Track project timelines, scope, cost metrics, and deliverables against quality standards.
Change Management:
- Support stakeholder readiness by assisting in training, workshops, and supplier communications during process changes.
- Prepare participating teams and partners for operational shifts to maintain high morale and minimal disruption.
- Review operational change issues and recommend proper initiatives to maintain a productive work environment
Stakeholders Management:
Establish and maintain working relationships with key internal and external stakeholders.
Act as an operational representative with local and international stakeholders as directed by the Manager.
Budget Utilization:
- Provide functional inputs to the budgeting process during the planning cycle.
- Monitor utilization of allocated operational spend and report on budget progress and challenges
People Management
- Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
- Participate in the identification and recruitment of key talents for the function.
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
- Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
Governance and Resilience
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote HS s Values.
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
- 4 - 6 years of experience in logistics, 3PL vendor management, fleet operations, or last-mile delivery.
- Proven track record in monitoring 3PL performance, supply acquisition, and fleet KPIs.
- Hands-on capability in project coordination, SLA management, and invoice verification.
- Strong problem-solving, critical thinking, analytical, and negotiation skills
Education and Certifications
- Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a relevant field is required.
Education and Certifications
- Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a relevant field is required.
