Abdul Latif Jameel Company Job Advertisement for Automotive Painter
Job Purpose: To provide paint repair services and other related tasks at the center to achieve customer satisfaction and increase service sales by adhering to the company's mission, vision, and values, and applying standard operating procedures.
Key Responsibilities and Activities
- Perform paint repairs as per customer request through proper execution under the supervision of the Senior Technician, within the estimated delivery time and cost.
- Conduct an initial vehicle inspection/assessment using tools and equipment under the supervision of the Senior Technician to determine damage and the required scope of repair.
- Participate in solving complex technical problems with the assistance of team leaders to ensure proper body and paint repair.
- Carry out after-sales center responsibilities to ensure compliance with company policies and procedures.
- Ensure customer satisfaction by focusing on the quality of body and paint services according to service standards.
- Coordinate with the Work Controller to enter correct data, record repairs, follow up on vehicle delivery status, and analyze productivity.
- Receive and understand technical information and service bulletins to enhance technical skills and ensure smooth workflow.
- Support after-sales marketing campaigns, promote Kaizen activities, and adjust business strategies to achieve the center's goals.
- Properly use all service facilities, tools, and equipment to ensure safety and the company's brand image.
- Execute assigned activities according to standard operating procedures and coordinate with service teams to achieve specified operational objectives.
Qualifications and Experience
- Minimum Qualifications: High School Diploma or equivalent.
- Minimum Experience: At least two years in the services field.
Job-Specific Skills
- Time Management: Organizing one's own and others' time.
- Active Learning: Understanding new information and its impact on problem-solving and decision-making.
- Stress Tolerance: Dealing calmly and effectively with high-stress situations.
- Achievement/Effort: Setting challenging personal goals and striving to achieve them, and mastering tasks.
- Problem Sensitivity: Recognizing that a problem exists or is likely to occur.
- Inductive Reasoning: Combining pieces of information to form general conclusions or find relationships among events.
- Interpersonal Skills: The ability to interact and work with others and compromise on differing opinions.
- After-Sales Service Skills: Persuasion, handling pressure, patience, perseverance.
