Position: Operations Supervisor – Food & Beverage (Meal Subscription Service)
Location: Riyadh, Saudi Arabia (Onsite)
Industry: Food & Beverage – Meal Subscription
Start Date: Immediate
Role Purpose
We are looking for an Operations Supervisor to lead daily execution across kitchen production, packing, dispatch, and customer experience. This role ensures timely delivery, operational consistency, and system-building to support business growth.
Key Responsibilities
Daily Operations & Fulfillment
- Lead daily production planning based on orders and forecasts
- Oversee kitchen workflow, packing accuracy (allergens, labels, quantities), and dispatch coordination
- Ensure on-time delivery and escalation of any operational issues
- Maintain daily batch traceability and production logs
Quality & Compliance
- Enforce hygiene, food safety, and sanitation standards
- Monitor temperature logs, cold chain compliance, and PPE usage
- Investigate quality issues and implement corrective actions
Process & Continuous Improvement
- Develop and maintain SOPs for production, packing, inventory, and dispatch
- Implement daily checklists and shift handover routines
- Identify bottlenecks and drive waste reduction and efficiency improvements
People Management
- Manage team schedules, attendance, and performance
- Train staff on SOPs and productivity standards
- Foster a culture of accountability and teamwork
Inventory & Cost Control
- Coordinate with procurement to ensure ingredient availability
- Apply FIFO/FEFO and monitor daily consumption vs. plan
- Lead waste reduction and yield improvement initiatives
Customer Experience Support
- Collaborate with customer support to resolve order issues and prevent recurring problems
Experience (MANDATORY)
- ✅ 5+ years in food operations (cloud kitchen, catering, restaurant, or meal production) – REQUIRED
- ✅ At least 2 years as a supervisor managing a team – REQUIRED
- ✅ Detailed knowledge of food production and kitchen workflow – REQUIRED
- ✅ Proven ability to lead kitchen teams in productivity, training, and shift execution – REQUIRED
- High-volume production experience (strongly preferred)
- Experience building SOPs and operational routines (preferred)
Technical & Soft Skills (MANDATORY)
- ✅ Strong Excel / Google Sheets skills
- ✅ Comfort with operational tools (POS, dashboards, inventory, delivery apps)
- ✅ Fluent Arabic and English
- ✅ Organized, systematic, and detail-oriented
- ✅ Strong ownership, urgency, and ability to lead under pressure
- ✅ Practical problem-solving and root-cause thinking
Ideal Candidate Profile
You are the right fit if you:
- Have managed daily food production and fulfillment
- Enjoy building systems and improving processes
- Are comfortable working hands-on across kitchen, packing, and dispatch
- Can manage people firmly and fairly
- Track KPIs and make data-driven decisions
- Thrive in fast-paced, startup environments
Compensation & Benefits
- Basic Salary: SAR 4,000 – 5,000/month
- Housing Allowance: 25% of basic
- Transportation Allowance: 10% of basic
- Performance Bonus: SAR 1,500 tied to sales targets
- Contract: 1 Year (renewable)
- Health Insurance
- Annual Leave: 21 days
- Flight Tickets: Annual economy class (for international hires)
- Visa Sponsorship (for international hires)
MANDATORY Requirements Summary
Will NOT be considered without:
- Bachelor’s degree in Hospitality Management or related field
- ✅ 3+ years in food operations (cloud kitchen / catering / restaurant / meal production)
- ✅ 1+ year team lead / supervisor experience
- ✅ Fluent Arabic and English
- ✅ Ability to work onsite and run daily production/fulfillment
