Senior Specialist - Training
Qiddiya Investment Company
3–8 years of experience
Job description
Training Program Development & Execution
Design and managing structure onboarding programs for new GSC hires and BPO staff.
Develop role specific training programs, including customer service skills, system, and escalation handling
Implement a mix of e-learning modules, interactive workshops, and real-time coaching to enhance learning effectiveness.
Collaboration & Continuous Improvement
Align training content with Knowledge Management resources and operational workflows to ensure accuracy
Work closely with BPO partners and internal teams to maintain training consistency across all service channels
Stay updated on industry best practices and emerging training methodologies to enhance GSC staff capabilities
Track and report training completion rates, assessment scores, and post-training performance improvements.
Use data-driven insights to refine training strategies and ensure alignment with business objectives.
Bachelor s or master s degree in Learning & Development, Human Resources, Education, or a related field
Certifications:
COPC HPMT (High Performance Management Techniques) or TOT required
Years of Relevant Experience:
3+ years, preferably with majority in service-training domains.
Nature of Experience:
Experience in training delivery, capability building, or customer-service environments preferred.
Experience working in a related area in a leading professional-services firm, prestigious consulting firm or entertainment/real estate industry preferred.