Sales Support Assistant

HBX Group is the world s leading technology partner, connecting and empowering the world of travel. We re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to move fast, dream big and make the difference every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our global approach, local touch mentality. We re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels and 60,000 high value clients across 140 source markets. Tech driven with a customer first philosophy, our commercial teams combine deep market knowledge with a global approach and a local touch.

Our people Team HBX Group are the heart of the company, encouraged every day to move fast, dream big, and make the difference. We believe that our unique combination of tech + data + people sets us apart.

Job Summary

The Sales Operations Coordinator supports the regional sales team by coordinating operational activities, maintaining data accuracy, managing issue resolution, and acting as a key link between Sales and internal teams. The role ensures timely follow-up on requests, supports process adherence, and helps drive efficient day-to-day operations.

Responsibilities

• Support the regional sales team with daily operational requests.
• Act as the liaison between Sales and internal departments.
• Communicate process updates, system changes, and key information to the sales team.
• Log, track, and escalate issues through Jira as needed.
• Monitor and follow up on open cases with CRM, Admin, and Technical teams.
• Maintain accurate client data, reporting levels, and CRM records.
• Support data cleansing and data quality initiatives.
• Track requests, initiatives, and operational activities to ensure timely completion.
• Provide progress updates to management and escalate issues when required.

Skills & Experience

• Experience in Sales Operations, Business Operations, or a similar support role.
• Strong organizational skills and attention to detail.
• Experience with Salesforce, Jira, and reporting tools such as Tableau.
• Ability to manage multiple priorities and track activities effectively.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications, especially Excel.
• Proactive, solution-oriented, and comfortable working across multiple teams.