Receptionist - Salon

Company Overview

Milk & Butter is a luxury female only spa destination in Jeddah, known for delivering a refined, indulgent self-care experience through premium treatments and exceptional service. Every detail from ambiance to guest interaction is designed to create a seamless, elevated journey.

Instagram:

https://www.instagram.com/milkandbutterjed?utm\_source=ig\_web\_button\_share\_sheet&igsh=ZDNlZDc0MzIxNw==

Role Summary

We are seeking a refinedand service-driven candidate to join our team as a Receptionist. This role goes beyond front desk duties it is about curating a high-touch, personalized guest experience that reflects the brand s luxury positioning.

You will be the first and last impression of Milk & Butter, ensuring every guest feels welcomed, recognized, and cared for.

Working hours 2:30p.m - 11:00p.m

Guest Experience & Hospitality

• Deliver a warm, personalized welcome to every guest, recognizing returning clients and anticipating preferences
• Create a luxury arrival experience (greeting by name, offering refreshments, ensuring comfort)
• Act as a host and brand ambassador, managing the full guest journey
• Provide discreet, attentive service to VIP and high-profile guests
• Maintain a calm, elegant, and professional presence at all times

Bookings & Client Journey Management

• Manage appointments across phone, WhatsApp, and in-person channels with precision
• Guide guests through services and recommend treatments in a consultative, experience-led manner
• Ensure smooth scheduling and optimal flow of daily operations
• Conduct follow-ups to enhance guest satisfaction and retention

Communication & Brand Representation

• Represent the brand with a refined, warm, and professional tone of voice
• Respond to inquiries promptly and with attention to detail
• Coordinate effectively with therapists and technicians to ensure seamless service delivery

Front Desk Excellence

• Maintain a pristine, welcoming reception area aligned with luxury standards

• Ensure refreshments, retail displays, and overall ambiance reflect a premium experience

• Handle payments and POS systems accurately and efficiently

• Saudi National (required)

• Female

• Experience

• 2 4 years in luxury hospitality, spa, or high-end retail

• Experience in customer-facing roles within premium environments is highly preferred

• Skills & Attributes

• Exceptional communication and interpersonal skills

• Strong emotional intelligence and ability to anticipate guest needs

• Impeccable grooming and professional presentation

• Highly organized with strong attention to detail

• Ability to multitask while maintaining composure

Luxury Service Mindset

Understands that luxury is defined by attention to detail and personalization

Naturally proactive in delivering thoughtful, memorable experiences

Passionate about hospitality, beauty, and wellness