Integration Specialist
Ninja
2–7 years of experience
Job description
We are looking for an Integration Specialist to manage and support integrations between Ninja, our brands, and external partners. The role focuses on onboarding, troubleshooting, and ensuring smooth day-to-day integration operations.
Key Responsibilities
Manage the onboarding and activation of new and existing brands.
Set up, configure, test, and maintain integrations.
Coordinate with external partners on branch mapping, menu setup, configurations, and activation.
Troubleshoot integration, API, menu sync, order flow, and availability issues.
Monitor integration-related cancellations and identify recurring issues.
Handle and follow up on high-impact and key-brand issues until resolution.
Maintain accurate records and share recurring issues and improvement opportunities.
2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role.
Good understanding of APIs and third-party integrations.
Experience troubleshooting technical and integration-related issues.
Experience working with external partners and cross-functional teams.
Experience in E-commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus.