IT Systems Engineer
Alturki Holding
2–7 years of experience
Job description
Operate and manage IT systems and infrastructure components (servers, operating systems, applications, services, and related tools).
Monitor system health and performance using logging/monitoring tools; detect, triage, and escalate issues./p>
Provide technical support for internal users and operational teams (Tier 2 support preferred)./p>
Troubleshoot and resolve incidents; assist with root cause analysis where required./p>
Perform routine system maintenance activities (updates, patches, backups, and validation)./p>
Support networking operations including connectivity checks and basic network/service validation./p>
Maintain accurate tickets, documentation, runbooks, and operational procedures./p>
Assist with capacity planning, performance reporting, and continuous improvement of operational processes./p>
Collaborate with vendors and internal teams to implement changes and enhancements./p>
Bachelor s degree in Computer Engineering, IT, Computer Science, or a related field.
2+ years of experience in IT operations, system administration, or technical support (production environment experience preferred).
Strong understanding of:
o Operating systems (Windows/Linux or both)
o Networking basics (TCP/IP, DNS, DHCP, routing concepts, firewall concepts)
o Services and troubleshooting methodologies
Experience using monitoring and ticketing tools (ServiceNow/Jira or similar).
Knowledge of incident management and basic service management practices.
Ability to work shifts or on-call if required (where applicable).