IT Systems Engineer

Operate and manage IT systems and infrastructure components (servers, operating systems, applications, services, and related tools).

Monitor system health and performance using logging/monitoring tools; detect, triage, and escalate issues./p>

Provide technical support for internal users and operational teams (Tier 2 support preferred)./p>

Troubleshoot and resolve incidents; assist with root cause analysis where required./p>

Perform routine system maintenance activities (updates, patches, backups, and validation)./p>

Support networking operations including connectivity checks and basic network/service validation./p>

Maintain accurate tickets, documentation, runbooks, and operational procedures./p>

Assist with capacity planning, performance reporting, and continuous improvement of operational processes./p>

Collaborate with vendors and internal teams to implement changes and enhancements./p>

Bachelor s degree in Computer Engineering, IT, Computer Science, or a related field.

2+ years of experience in IT operations, system administration, or technical support (production environment experience preferred).

Strong understanding of:

o Operating systems (Windows/Linux or both)

o Networking basics (TCP/IP, DNS, DHCP, routing concepts, firewall concepts)

o Services and troubleshooting methodologies

Experience using monitoring and ticketing tools (ServiceNow/Jira or similar).

Knowledge of incident management and basic service management practices.

Ability to work shifts or on-call if required (where applicable).