Job Scope:
The Doorman is responsible for welcoming guests at the hotel entrance, assisting with arrivals and departures, and ensuring a warm and professional first impression. The role focuses on providing exceptional hospitality while assisting guests with transportation, directions, and general assistance.
Main Duties and Responsibilities:
- Welcome guests warmly upon arrival and departure from the hotel.
- Open vehicle and hotel entrance doors for guests.
- Assist guests entering and leaving the hotel premises.
- Coordinate with the bell team to assist with guest luggage when required.
- Assist guests with transportation arrangements including taxis and hotel vehicles.
- Provide directions and information about hotel facilities and services.
- Maintain order and organization at the hotel entrance area.
- Monitor guest arrivals and departures and communicate with the Front Office team.
- Ensure the hotel entrance and surrounding areas remain clean and presentable.
- Assist with traffic control in the hotel driveway when necessary.
- Maintain awareness of security and safety procedures around the entrance area.
- Handle guest inquiries politely and professionally.
- Ensure professional appearance and maintain hotel grooming standards.
- Provide assistance to guests with special needs when required.
- Support the bell and front office teams during busy operational periods.
Education:
- High school diploma or equivalent preferred.
Qualifications/Skills:
- Excellent customer service and interpersonal skills.
- Good communication skills.
- Professional appearance and positive attitude.
- Ability to work outdoors and remain standing for extended periods.
- Strong teamwork and cooperation skills.
- Basic knowledge of hotel services and facilities.
