Divemaster - Dive Operations

Job Responsibilities

General Operations

• Report directly to the Dive Center Manager and support the smooth and efficient operation of the dive center.
• Lead certified divers on guided dives from the asset, ensuring safety, professionalism, and high-quality guest engagement.
• Assist instructors with the delivery of dive courses in accordance with PADI standards and procedures.
• Support the Senior Manager in the development and operational readiness of dive centers across other assets, when required.
• Prepare dive boats and teaching environments daily to ensure operational readiness.
• Assist with daily cylinder filling, equipment handling, and maintaining a clean, professional dive center appearance.
• Support retail and dive-related sales activities, acting as a brand ambassador for Galaxea experiences.
• Collaborate with Sustainability and SEZ teams to ensure alignment with environmental and marine protection requirements.
• Work remotely and attend office locations as operational needs require.

Establishment of Dive Center Pre-Opening

• Work alongside the Senior Manager to support the development, setup, and commissioning of the dive center and its operational components.
• Coordinate with RSG departments during the delivery phase to support operational phasing and readiness targets.
• Develop familiarity with dive sites accessible from the asset, including conditions, entry/exit procedures, and environmental sensitivities.

Establishment of Dive Center Post-Opening

• Maintain the highest safety standards when leading dives; safety is always the top priority.
• Ensure all diving and underwater tourism activities are conducted in a professional and compliant manner.
• Maintain thorough knowledge of PADI products and courses offered, including prerequisites, materials, standards, and documentation.
• Ensure accurate and up-to-date records are maintained for dive activities, training, and certifications.
• Build and maintain positive working relationships with colleagues, management, guests, and external stakeholders.

Policies, Systems & Procedures

• Adhere to all RSSE, Galaxea, and functional policies, SOPs, processes, and instructions to ensure consistent and controlled operations.

Safety, Quality & Environment

• Apply safety, quality, and environmental management policies to ensure guest and employee safety, regulatory compliance, and responsible marine practices.

Continuous Improvement

• Contribute to identifying opportunities for continuous improvement across dive center operations, systems, and practices in line with international best practices.

Job Stakeholders

• Internal: Dive Center Manager Senior Dive Operations Management Galaxea Operations Teams Sustainability & SEZ Departments

• External: Guests and divers Certification bodies (PADI) Regulatory and environmental authorities

• Active and renewed PADI Divemaster certification.

• Minimum 250 logged dives across various geographic locations.

• Strong knowledge of PADI courses and standards.

• Proven background in dive center operations and dive retail.

• Hospitality and guest service experience.

• Diving health and safety experience.

• Equipment handling and basic maintenance knowledge.

• Marine conservation awareness.

• Valid Fit-to-Dive medical.

• Excellent written and spoken English.

• Strong communication and public-speaking skills.

• Guest-focused mindset with a proactive, can-do attitude.

• Ability to deliver engaging and safe guided dive experiences.

• Strong attention to detail and time management.

• Ability to manage guest requests and complaints professionally.

• Comfortable working with high-end clientele and multicultural teams.

• Strong safety awareness and role-model behavior.

• Ability to work independently and as part of a team with sound judgment.

• High standards of confidentiality and professionalism.

• Proficient in Microsoft Office.

• Interest in marine science, conservation, and education.

• Ability to deliver high-quality briefings and debriefings.

• Ability to support dive center administration and planning.

• Additional languages (Arabic preferred).

• PADI DSD Leader rating.

• Renewed EFR Instructor certification.

• Social media and content creation skills.

• Underwater photography and videography.

• Marine life identification skills.

• Workshop technician experience across equipment brands.

• Valid powerboat license.