Compound Help Desk and Administrative Support

Receive residents’ questions, service requests, and complaints. Record the villa, location, date, contact details, and a clear description of each case.

Enter and update requests in the Maintenance Log or approved system, using consistent location names and accurate status information.

Coordinate with maintenance, housekeeping, security, and other teams; arrange access or appointments when needed and follow up until completion is confirmed.

Keep residents informed of progress and escalate urgent, repeated, or overdue issues to the Compound Manager.

Support the daily compound office and staff coordination, including tracking assigned actions and maintaining employee documentation as directed.

Maintain resident records, service documents, correspondence, and filing in an orderly and confidential manner.

Prepare simple daily or weekly reports on requests received, work completed, open cases, repeat issues, and pending actions.

Clear and respectful communication with residents and staff, with good written and spoken English.

Arabic language skills are an advantage.

Good computer skills, especially Microsoft Excel, Word, email, data entry, and basic reporting.

Organized, accurate, and able to follow up on several requests without losing track of details.

Experience in a residential compound, property office, help desk, or administrative support is preferred.