Client Services Content Operations & Data Entry Officer

The Content Operations & Data Entry Officer will be responsible for creating, reviewing, updating, and maintaining accurate content across digital platforms. The role requires exceptional attention to detail, strong organizational skills, and the ability to manage high volumes of information accurately and efficiently.

Key Responsibilities

• Create and update events, products, categories, venues, schedules, pricing information, and related platform content.
• Enter Arabic and English content accurately into content management and operational systems.
• Review submitted content for completeness, consistency, spelling, formatting, and accuracy.
• Upload images, descriptions, terms, schedules, seating information, and other relevant assets.
• Ensure platform listings are published correctly and within agreed timelines.
• Maintain consistent naming conventions, content structures, and data standards.
• Conduct regular quality assurance checks across web and mobile platforms.
• Identify missing, incorrect, outdated, or duplicated information and coordinate corrections.
• Manage content update requests received from internal teams and project stakeholders.
• Maintain trackers for pending, completed, and published content.
• Support urgent updates during events, launches, schedule changes, or operational incidents.
• Escalate technical issues, publishing errors, and data inconsistencies to the appropriate teams.
• Coordinate with operations, marketing, customer support, technology, and commercial stakeholders.
• Maintain confidentiality when handling unpublished events, pricing, schedules, and operational information.

2 or more years of experience in data entry, content operations, e-commerce operations, platform administration, or a similar role.

Strong attention to detail and a high level of accuracy.

Excellent Arabic and English typing and written-language skills.

Comfortable working with content management systems, spreadsheets, dashboards, and digital tools.

Good working knowledge of Microsoft Excel or Google Sheets.

Ability to manage repetitive and high-volume tasks without compromising accuracy.

Strong organizational and time-management skills.

Ability to work under pressure and manage changing priorities.

Experience in ticketing, events, e-commerce, sports, entertainment, or digital platforms is preferred.