Customer Support Specialist

Job Title: Customer Support Specialist

Location: Riyadh, Saudi Arabia

Job Type: Full-time

We are seeking a Customer Support Specialist to be part of the Muhandes HUB team, responsible for supporting customers, contractors, and suppliers, tracking their requests, and resolving issues to ensure an excellent user experience.

Responsibilities:

• Responding to customer inquiries via phone, WhatsApp, and digital channels.
• Tracking customer, contractor, and supplier requests until closure.
• Resolving issues and escalating cases that require management intervention.
• Explaining platform services and products to users.
• Monitoring customer satisfaction and recording feedback and complaints.
• Coordinating with the sales, marketing, and operations teams.
• Updating customer data and tracking request status on the system.

Requirements and Skills:

• Experience in customer service or sales.
• Excellent communication and persuasion skills.
• Ability to handle customers professionally.
• Fluency in Arabic; English proficiency is a plus.
• Proficiency in using computers and CRM systems.
• Ability to work under pressure and meet performance indicators.
• Knowledge of the contracting and engineering sector in Saudi Arabia is a plus.