Operations Officer

The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards.
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.
Rentokil Boecker® Operations Officer - Corporate is held accountable for the below job responsibilities: ● Implement the standards set in Rentokil Boecker® Operations Manual.
● Schedule appointments as per client’s availability.
● Arrange a proper dispatching for all teams.
● Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
● Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
● Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
● Arrange and confirm distribution of promotional items as per the marketing calendar.
● Communicate with the sales department regarding new clients; check and sign the Survey Sheet.
● Handle call backs and solve them within 48 hours.
● Follow up on the Call Back report.
● Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.
), bait stations’ service records and other labels.
● Generate and submit the assigned reports to concerned management.
● Handle the client’s data accurately and timely on Rentokil Boecker® systems.
● Review submitted treatment reports and take action when deemed necessary.
● Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.
● Schedule yearly pest control treatments and follow up on their execution.
● Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.
● Advise technicians on pending payments to be collected from clients.
● Prepare an overtime report and submit it to the Operations Manager for approval.
● Assist the Operations Manager in preparing and delivering training sessions when needed.
● Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.
● Act as a PMP ambassador and enhance communication between PMP and other team members.
● Handle all PMP related requests (leaves, loans, uniforms, certificates…) and communicate them to concerned parties.
● Competitive Salary ● Medical Insurance ● Yearly ticket to home country ● 22 Vacation days per year ● Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
● At least 2 years of experience in operations or relevant field.
● Proficiency in English is a must.
Arabic is a plus.
● Effective decision making and problem-solving skills.
● Excellent verbal and written communication skills.
● Remarkable attention to details.