Job Summary The Senior Specialist, HR Operations will manage and continuously improve HR operational processes to ensure accurate, compliant and timely delivery of HR services across the organisation. The role is responsible for execution and governance of HR transactions, onboarding and offboarding, HR data integrity, HR systems administration, payroll and benefits coordination, and supporting HR policy implementation. The post-holder will work closely with HR Business Partners, payroll, IT and business stakeholders to drive process efficiencies, maintain high service levels and provide reliable reporting to support decision-making.
Key Responsibilities
- Manage the full employee lifecycle, including onboarding, transfers, promotions, secondments, contract renewals and offboarding.
- Deliver a structured onboarding experience by coordinating employment documentation, medical examinations, induction, system access, employee IDs, equipment and mandatory requirements.
- Manage employee transactions through Qiwa, GOSI, Muqeem and other relevant Saudi government platforms.
- Handle employment contracts, employee transfers, profession changes, work permits, Iqama renewals, exit/re-entry visas and final exits.
- Maintain accurate employee records and ensure the confidentiality, completeness and integrity of HR data and personnel files.
- Manage HR data governance by conducting regular audits, identifying data discrepancies and ensuring accurate updates across HR systems.
- Administer and support HR systems, particularly SAP SuccessFactors, including Employee Central transactions, workflows, reporting, user support, system testing and data updates.
- Coordinate with Payroll to ensure accurate and timely processing of salaries, allowances, deductions, overtime, leave, statutory contributions and final settlements.
- Investigate and resolve payroll discrepancies and employee payroll-related queries.
- Administer employee benefits, medical insurance, leave and attendance processes, including employee enrolments, deletions and benefit updates.
- Manage company-wide business travel arrangements, including flight bookings, ticket amendments, cancellations and coordination with travel agencies.
- Monitor the organisation s Saudization and Nitaqat status, identify opportunities to increase localisation rates and ensure compliance with government requirements.
- Identify, apply for and maximise the organisation s benefit from HRDF and other government employment and localisation support programmes.
- Ensure full compliance with the Saudi Labour Law, government regulations, internal controls, company policies and audit requirements.
- Develop, implement and maintain HR policies, standard operating procedures, workflows and process documentation.
- Prepare regular HR reports and dashboards covering headcount, turnover, joiners, leavers, Saudization, employee movements, absence and HR data-quality indicators.
- Lead HR process improvement, digitalisation and automation initiatives to improve efficiency, service quality and cost effectiveness.
- Support HR projects, system implementations, process redesigns and organisational change initiatives.
- Provide first-line guidance to employees and line managers regarding HR policies, systems, benefits and operational procedures.
- Manage HR service providers, including medical insurance providers, medical centres, background-check providers and travel agencies.
- Support internal and external HR audits and ensure employee documentation is complete, accurate and properly retained.
- Coach and mentor junior HR Operations team members and contribute to knowledge sharing and team capability development.
Bachelor's degree in Human Resources, Business Administration or a related field.
Minimum of 5-7 years of experience in HR Operations, HR Administration, HRIS or HR shared services, including experience in a senior or specialist-level role.
Strong hands-on experience with Qiwa, GOSI and Muqeem.
Comprehensive and up-to-date knowledge of the Saudi Labour Law, Nitaqat, Saudization requirements and government employment regulations.
Proven experience in monitoring and improving Saudization rates and utilising government localisation and employment-support programmes.
Hands-on experience using SAP SuccessFactors, preferably Employee Central, workflows, employee data management and reporting.
Strong experience in payroll coordination, employee benefits, medical insurance, leave and attendance administration.
Advanced Microsoft Excel skills and experience preparing HR dashboards, workforce reports and data analysis.
Excellent communication skills in both Arabic and English, written and spoken.
High level of confidentiality, integrity, accuracy and professional judgement.
Preferred Qualifications
- Experience within the real estate, retail or multi-site environment.
- Experience with HR process automation, digital transformation and HRIS integrations.
- Experience supporting HR system implementations, testing and process enhancements.
- Strong analytical, problem-solving and stakeholder-management capabilities.
Personal Attributes
- Service-oriented and committed to delivering a high-quality employee experience.
- Highly organised and able to manage competing priorities and deadlines.
- Proactive, solutions-driven and comfortable working in a changing environment.
- Collaborative, accountable and able to build effective relationships at all organisational levels.
- Committed to continuous improvement and professional development.
