Responsibilities
- Welcome and assist walk-in customers, responding promptly to their needs and inquiries.
- Manage customer calls with courteous and professional communication.
- Register patients and create job orders in the laboratory system, facilitating smooth sample collection and testing processes.
- Deliver test results to customers, ensuring accuracy and confidentiality.
- Handle customer complaints and feedback, directing concerns to appropriate departments and following up as necessary.
- Maintain a clean and organized reception area and waiting rooms.
- Support billing processes by issuing bills and receipts upon payment.
- Assist in collecting customer satisfaction data and conducting follow-up calls when required.
- Provide administrative assistance, including documentation and report preparation.
- Adhere to all relevant health regulations and company policies.
- Train new reception staff as needed.
- Perform other related duties as assigned.
Diploma in Health Management, Medical Records, Medical Laboratories, or equivalent; Bachelor s degree preferred.
- Previous experience in customer service or healthcare-related roles is an advantage.
- Excellent communication and interpersonal skills.
- Proficiency in handling customer inquiries and resolving issues with empathy.
- Strong organizational skills and attention to detail.
- Able to multitask and work effectively in a fast-paced environment.
- Fluency in Arabic is required; proficiency in English is a plus.
- Competent in using computer systems and office software.
- Willingness to work flexible shifts, including weekends and holidays.
