Quality Assurance Director

The job holder is responsible for guiding quality assurance and revenue assurance strategic plan, initiatives, projects, objectives and KPIS, developing revenue and quality assurance policies, procedures, guidelines, manuals, and forms, building communication processes with relevant stakeholders, monitoring and evaluating QA inspections and revenue assurance reviews, re-engineering current process by automating related services and providing guidance and support for corrective actions in line with ZATCA s overall objectives and quality standards.

Job Resposiblites

Contribute to the development of Monitoring & QA business plan ensuring alignment with ZATCA strategy
Develop the operational plan for Quality Assurance in line with Monitoring & QA business plan and Operations strategic plan

Discuss Service Quality Assurance budgeting requirements with top management and provide input to the budgeting process
Ensure effective utilization of Quality Assurance budget, and report accurately on progress made and challenges encountered

Research/ benchmark best practices model to improve and enhance current situation
Develop and update Quality Assurance Policies, procedures, guidelines, manuals, assessment plans, and forms to ensure uniform implementation of ZATCA s objectives and strategic goals
Build and maintain communication processes, protocols, and procedures to facilitate interaction between Quality Assurance and Operations Development function and relevant stakeholders to facilitate corrective action plans implementation
Conduct impact studies, scenario analysis and simulations following global, local managerial, and legal changes to measure financial impact on ZATCA s revenues and operations

Monitor scheduled and unscheduled QA inspections and assessment plans, analyze performance data to identify leakage, control challenges, and possible operational change opportunities and develop reports underlining potential future risks and gaps
Assist senior management and financial committee in forecasting tax and customs revenues and related budgets, monitor revenue collections across ZATCA s revenue sources and assess the level of collection against defined KPIs
Ensure the re-engineering of current process by providing best practices of automated services

Direct the development and implementation of oversight controls on business operations, processes, and procedures to ensure that to ensure adequate implementation of standards and safeguard ZATCA s revenues
Review the analysis of internal and external stakeholders reports (Internal Audit, Risk, Compliance, Nazaha, Diwan, etc.) to highlight disparities and ensure communication with relevant operations units
Monitor QA operations assessments (technical, operational, cross-functional, etc.) to identify additional inefficiencies and provide advice for improvements
Monitor complaints root cause analysis and related investigations and collaborate with internal functions for the development of corrective actions
Review and evaluate periodical performance reports, identify gaps and improvement areas, and report back to relevant stakeholders

Follow-up on updates in regulatory, social and economic environment to assess impact on ZATCA s revenues and operations and dispatch observations and analysis to relevant stakeholders

Participate in the identification and recruitment of key talent
Guide, mentor and support direct reports in order to execute duties according to set policies and processes

Job Details

Communication and Contacs

Education

Bachelor s degree in Business Administration, or equivalent is required
Master s degree in Business Administration, or equivalent is preferred

Experience

An optimal of 8 years of relevant experience, with a preferred at least 3 years of experience in managerial level

Competencies

Strategic and Business Planning - Advanced Quality Management - Advanced Policy Making - Advanced Data Analytics - Advanced Business Excellence - Advanced Change Management - Advanced Professionalism - Proficient Collaboration and Communication - Proficient Results Oriented - Proficient Customer Focus - Proficient Enablement of Change and Innovation - Proficient Leading by Example - Proficient Strategic Thinking - Developing Operational Excellence - Developing Develop Teams - Proficient