IT Service Delivery Manager

#Hiring IT Service Delivery Manager (Saudi or Arabic National) for Insurance domain Client in Riyadh, KSA.

hashtag#Responsibilities
-         Delivery Management: Oversee the day-to-day operations of managed services and IT projects, acting as the primary escalation point for delivery issues.
-         Performance Reporting: Monitor service quality, generate periodic performance reports, and carry out project delivery reporting.
-         Vendor Governance: Manage third-party vendor performance, ensuring strict adherence to contractual SLAs, security standards, and delivery timelines.

hashtag#Requirements
-         Education: Bachelor’s degree in Computer Science, Information Technology, or Engineering.
-         Certifications: PMP (Project Management Professional) and ITIL (Information Technology Infrastructure Library) certifications are highly preferred.
-         Experience: 6–10 years in IT Service Delivery, Technical Project Management, and Vendor Management.
-         Skills: Strong technical background, vendor negotiation, SLA management, and operational problem-solving.

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