Collection Officer

Role Purpose: Responsible for managing and recovering debts owed to the company, negotiating with clients, and ensuring effective collection of financial dues in a timely manner to enhance the company's financial liquidity.
ACCOUNTABILITIES & RESPONSIBILITIES:• Engage with the company's clients, including both corporations and individuals, to facilitate the collection of outstanding debts.• Manage and update client databases, ensuring accuracy and completeness of all pertinent details.• Prepare and submit daily reports on collections and client interactions, especially focusing on delinquent accounts and payment delays, to the direct manager at the end of each day.• Accurately enter collected amounts into designated financial records.• Proactively monitor client activity and follow up as necessary across all company branches under the guidance of the direct manager.• Instruct clients on the proper procedures for making payments either directly to the company's bank account or at company branches.• Document all client communication updates in the company's designated software system.• Coordinate with legal department to handle delinquent accounts that require legal action.• Implement and maintain effective collection strategies to reduce the number of overdue accounts. JOB SPECIFICATIONS:· 2-4 years’ experience· Diploma or bachelor’s degree in business administration, accounting, or any related field· Strong communication skills with the ability to negotiate and persuade