Technical Support

We are actively looking for an experienced Home Appliances Technical Support Trainer to join our Home Appliances Service team. Key Responsibilities:Provide L2/L3 technical support for complex cases escalated from service engineers for products such as Washing Machines, Dishwashers, Refrigerators, Air Conditioners, Built-in Ovens, Gas Cookers, and Dryers. Diagnose and resolve advanced technical issues across multiple appliance categories. Guide technicians with advanced troubleshooting methods and best repair practices. Prepare and circulate service bulletins, troubleshooting guides, and technical notes. Analyze service data to identify repeat repair cases (reclaim jobs) and implement corrective actions. Prepare dashboards and reports highlighting reclaim trends and improvement opportunities. Collaborate with R&D and Quality teams to escalate recurring product issues. Design and deliver technical training programs (theoretical and practical) for service engineers and technicians. Conduct hands-on training sessions on installation, diagnostics, and repair techniques. Develop and maintain a technical knowledge base for service standards and troubleshooting. Ensure compliance with company safety standards and service procedures. Requirements:Bachelor’s degree or Diploma in Electrical, Mechanical, or Electronics Engineering. Minimum 5 years of experience in Home Appliances Technical Support and Training. Strong technical knowledge of Washing Machines, Dishwashers, Refrigerators, ACs, Built-in Ovens, Gas Cookers, and Dryers. Proven experience in reclaim job reduction and technical data analysis. Strong troubleshooting and analytical skills. Excellent communication, presentation, and training delivery skills. Experience in preparing technical documentation and training materials.