Medical Account Manager

Purpose:

Operating as the lead point of contact for all matters specific to optical / medical channel in your territory.

Building and maintaining strong, long lasting customer relationships across all assigned channels in your territory

Leading all the aspects of customer account management, including negotiating annual contracts, following up on customer performance quarterly and annually.

Ensure timely communication of Johnson & Johnson quarterly plan of actions with customers in assigned territory.

Inform customers about new products or promotions that are relevant to their needs or preferences. If customers have queries about delivery or product quality.

You will be responsible for:

Planning and analysis:

Planning calls to the clients (daily, weekly, monthly, quarterly) considering tasks of Client's potential development in SF.com

Filling the data of visits in SF.com or reporting format.

Participating in creation of business plans for entrusted territory.

Professional development:

Participation in trainings and educational courses according to the developed plan and for instructions of the sales manager.

Maintenance and development of necessary knowledge and abilities level.

Interaction in department:

Account Manager collaboration for the purpose sales skills improvement, products knowledge increase and overall effectiveness of work in department.

Availability control of the resources necessary for accomplishment of objectives by team.

Reporting:

Timely and complete submission of calls on SF.com.

Regular update of the POA cycle plan and segmentation as aligned with line manager.

Timely providing other types of the reporting and current operational information according to instructions.

Essential Functions:

• Provide excellent & considerate customer service to customers and sales team.
• Internal and external customer communication.
• Meet defined department goals and objectives.
• Must have excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
• Key Opinion Leader (KOL) development

Qualifications / Requirements:

Experience Required:

• Education: University degree- preferably in Optometry or Pharmaceutical Science
• Previous Account Management experience (up to 2 years of relevant experience).
• Experience of the optical industry.
• Language: English & Arabic

Other Job Specific Skills: (Must have):

• Self-motivated and able to work independently- yet ask for guidance when needed
• Account Manager must be persuasive and highly motivated to make sales. Since it is often necessary to establish a relationship with a client before a successful sale, they must also be patient and persistent.
• Proficiency in Microsoft Office and acquaintance.
• Strong communication and presentation skills.

Required Skills:

Preferred Skills:

Business Behavior, Communication, Consulting, Cross-Selling, Customer Centricity, Customer Effort Score, Customer Retentions, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Research, Medicines and Device Development and Regulation, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection