A. Platform & Application Administration
- Administer the company's business platforms and applications, including Salesforce-based solutions
and internally developed tools, acting as system administrator and internal point of expertise.
- Manage users, profiles, permissions, and security settings across administered platforms.
- Configure forms, workflows, notifications, and ongoing improvements as business needs evolve.
- Build and maintain reports and dashboards for operations and management.
- Provide first-line user support; log, track, and resolve incidents, escalating to vendors where
required.
- Support testing, release, and rollout activities for new platforms, applications, and features.
- Train end users and super users and drive adoption across business units.
- Coordinate with IT and ERP counterparts on data, interfaces, and testing activities.
B. Digitalization & AI Development Support
- Support the development, testing, deployment, and administration of internal AI-assisted tools and
automation solutions led by the OE&T Manager.
- Build and maintain workflow automations, dashboards, and low-code/no-code solutions for business
departments.
- Support data preparation, cleansing, and analysis for digitalization and reporting initiatives.
- Assist in evaluating and piloting new digital tools and use cases.
C. Process Design & Operational Excellence
- Map, document, and redesign business processes (process flows, SOPs, RACI) in support of
improvement and digitalization initiatives.
- Support KPI definition, performance tracking, and management reporting for OE&T workstreams.
- Support internal audit finding closures, corrective action tracking, and continuous improvement
activities.
Prepare analyses, presentations, and documentation for management.
3-6 years of relevant experience in system administration, digital transformation, business analysis,
or process improvement roles.
- Hands-on Salesforce platform experience is required (administration and configuration: users,
profiles, flows, reports, dashboards). Salesforce Administrator certification is an advantage.
- Experience administering business applications or field service platforms is an advantage.
- Experience in ERP-integrated environments is an advantage.
- Exposure to AI tools, automation platforms, scripting (e.g., Python), or low-code development is an
advantage.
- Experience in oil & gas or industrial services is an advantage.
