Manage service requests and incidents via ITSM tools, ensuring SLA compliance.
Coordinate with technical teams to resolve issues within agreed timelines.
Document, track, and close tickets with clear and accurate details.
Communicate with end users, providing updates and support.
Provide on-demand support for router configurations and critical incidents
Ensure quick response and resolution for urgent issues (on-call if required).
Conduct regular reviews and perform site visits when needed.
Configure and support wireless networks (WPA2/WPA3, SSID, MAC filtering).
Maintain accurate technical documentation and reports using Excel.
Monitor IT assets and software usage for compliance.
Maintain asset records, warranties, and service contracts.
Track renewals and ensure up-to-date asset management documentation.
Requirements:
Over 1+ year of experience working in a large-scale, diverse IT environment, with practical application of ITIL best practices.
Bachelor s degree, preferably in a technology- or science-related field.
Working knowledge of ITIL and core ITSM concepts, including Change Management, Change Advisory Board (CAB) support, process improvement, and hands-on experience with ITSM tools.
ITIL Certification.
Requirements:
Over 1+ year of experience working in a large-scale, diverse IT environment, with practical application of ITIL best practices.
Bachelor s degree, preferably in a technology- or science-related field.
Working knowledge of ITIL and core ITSM concepts, including Change Management, Change Advisory Board (CAB) support, process improvement, and hands-on experience with ITSM tools.
