Client Project Manager

Your day at NTT DATA
The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

Key responsibilities:

• Leads and directs concurrent standard or complex projects, often managing multiple projects in parallel within fast paced delivery environments.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manages escalations, acting as a single point of contact to the client, demonstrating confidence, resilience, and a strong assertive delivery approach when faced with challenging stakeholders or high pressure situations.
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project, including rigorous scope control and change management.
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client, positioning organizational consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation and resource assignment.
• Performs any other related task as required.

To thrive in this role, you need to have:

• 2 3 years of hands on project management experience, with the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels, and manage escalations effectively with a firm, solutions driven mindset.
• Excellent communication skills are essential; this role requires a confident, resilient communicator who can challenge constructively and defend delivery commitments when required.
• Ability to work in high pressure environments.
• Ability to manage urgent and complex tasks simultaneously.
• Strong business acumen and commercial awareness.
• Passionate, high energy, self driven, and results oriented.
• Strong influencing ability whilst taking a collaborative approach.
• Competent in project change management.
• Strong IT services background is mandatory, with experience delivering projects related to infrastructure, systems, or enterprise technologies.
• Exposure to software application delivery and/or AI related projects is a strong advantage.
• Strong problem solving and analytical skills to identify and address issues that may arise during project implementation.