Business Operations Senior Manager

Key Responsibilities: Lead and oversee daily business operations to ensure efficient, effective, and high-quality service delivery across the business unit. Develop, implement, and monitor operational plans aligned with organizational objectives, ensuring timely execution and achievement of business goals. Establish, monitor, and analyze Key Performance Indicators (KPIs), preparing executive dashboards, performance reports, and actionable recommendations to improve operational performance. Identify opportunities to optimize business processes, increase operational efficiency, reduce costs, and enhance productivity through continuous improvement initiatives. Ensure compliance with organizational policies, governance frameworks, regulatory requirements, and internal control standards. Lead cross-functional operational projects, coordinating with internal stakeholders to ensure successful implementation, timely delivery, and achievement of project objectives. Prepare executive-level reports, presentations, business cases, and operational analyses to support strategic planning, decision-making, and performance reviews. Build and maintain strong relationships with internal and external stakeholders to ensure alignment, resolve operational challenges, and facilitate the successful delivery of organizational initiatives. Monitor operational risks, identify improvement opportunities, and implement corrective actions to enhance business performance and service quality. Support business planning, operational governance, and organizational initiatives that contribute to sustainable operational excellence.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Management, or a related field.
• Professional certifications such as PMP, Lean Six Sigma, or equivalent are preferred.
• Proven experience in business operations, operational excellence, project management, or business performance management.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and presentation skills.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience working with performance dashboards, KPIs, and business reporting tools is preferred.

Competencies

• Business Operations Management
• Strategic Planning & Execution
• Performance Management & KPI Development
• Process Improvement & Operational Excellence
• Project & Program Management
• Governance & Compliance
• Data Analysis & Business Reporting
• Stakeholder Management
• Risk Management
• Communication & Presentation Skills
• Leadership & Team Collaboration
• Continuous Improvement Mindset