Head of Operations - Lifestyle Caf Group

Key Responsibilities:

* Oversee daily operations across all multi-branch Caf outlets and central kitchen

* Build and implement strong SOPs and operational systems

* Ensure consistency in quality, service, food safety, and customer experience

* Improve operational efficiency and cost control

* Monitor branch performance, sales, wastage, labor, and profitability

* Lead, train, and evaluate branch managers and operational teams

* Develop reporting structures and accountability systems

* Work closely with HR and recruitment on staffing requirements

* Prepare the brand operationally for future expansion and franchising

* Establish franchise-ready systems, manuals, workflows, and operational standards

* Improve guest experience and strengthen brand consistency across all locations

* Coordinate with marketing, supply chain, procurement, and finance departments

Core Competencies

Operational Excellence Commercial Acumen Leadership Brand Management Stakeholder Engagement Problem Solving

* Minimum 7 10 years experience in F&B operations management

* Experience managing multiple outlets and/or central kitchens

* Strong leadership and people management skills

* Experience in caf , fast casual, or scalable restaurant concepts preferred

* Strong understanding of franchise systems and operational scaling

* Experience creating SOPs, training manuals, and operational structures

* Strong financial and analytical understanding (P&L, food cost, labor cost, etc.)

* Ability to work in a fast-paced growth environment

* Arabic and English preferred

Ideal Background:

Candidates with experience from recognized caf chains, scalable restaurant brands, with an uncerstanding of GCC markets will be preferred.

Hands-on experience preparing brands for franchising, including franchise operational manuals, systems, and scalability frameworks is required to be succesfull in the role.